The moment your order is on its way, you’ll receive a confirmation email with a tracking number to follow its journey. You may also track your order directly at gaurikohli.com/track . Should you need any assistance, our customer care team at care@gaurikohli.com will be delighted to help.

Each GAURI KOHLI order is prepared with care and processed swiftly to honor our promise of timely delivery. For this reason, we are unable to make changes or cancellations once an order has been placed. However, our customer care team is always here to assist with any concerns once your pieces arrive, ensuring your experience with us remains seamless and satisfying.

We understand that certain spaces call for something truly unique. For larger wholesale projects, bespoke customization may be possible. We invite you to connect with us directly to explore tailored options that bring the GAURI KOHLI touch to your vision.

Yes, we do. GAURI KOHLI digital gift cards are available in a range of denominations and are delivered instantly by email. A thoughtful way to share the elegance of choice, our gift cards let your loved ones select the pieces that speak most to their style and home.

Most GAURI KOHLI orders are carefully packed and ship within 1–2 business days (Monday–Friday) through our trusted delivery partners, including FedEx, USPS, OnTrac, and Lasership. Depending on your selections, your order may arrive in more than one package—each thoughtfully prepared to reach you as swiftly and securely as possible. You’ll also receive tracking details for every shipment, allowing you to follow your pieces every step of the way.

All GAURI KOHLI orders are shipped from our U.S. warehouses, carefully routed from the location closest to you. This not only ensures faster delivery but also reduces transit distances, helping us keep our carbon footprint low.

Within the United States, retail orders are delivered by our trusted partners—FedEx, USPS, Lasership, or OnTrac—and typically arrive within 2–5 business days. Wholesale shipments are arranged through the most efficient option, including FedEx, USPS, or freight trucking.

We proudly ship across the United States, including all U.S. territories and APO/FPO/DPO addresses.

Internationally, we ship worldwide. Shipping costs and delivery times vary depending on your country or region, but wherever you are, we strive to deliver your chosen pieces with care, efficiency, and mindful consideration for the environment.

We are delighted to offer complimentary shipping within the contiguous United States—a little gift from us to you.

For international orders, shipping costs vary by country or region. Please note that duties, taxes, and carrier brokerage fees are determined by local customs authorities and are not included at checkout. These charges, if applicable, are collected by the carrier upon delivery and are the responsibility of the recipient.

As a digital-first brand, GAURI KOHLI is curated to bring our collections directly to your doorstep. At this time, we do not offer in-store or curbside pickup. Every order is shipped with care through our trusted carriers, ensuring your pieces arrive safely and conveniently at your home. In the future, we look forward to exploring showrooms and pop-up experiences where you can discover our collections in person.

Your satisfaction is at the heart of everything we do. At GAURI KOHLI, every piece is thoughtfully crafted, and we want you to love your order. As a small-batch brand supporting artisan communities, we maintain a considered return policy to balance fairness with sustainability.

• Returns: Accepted within 30 days of delivery for a refund to your original payment method. Customers cover return shipping, and we recommend tracked/insured services.

• Exchanges: Available within 30 days, if the item is in original condition and packaging. Customers are responsible for shipping both ways.

• Not Eligible: Returns after 30 days, items without original tags/packaging, sale or promo-code items, and gift cards (store credit only).

• Cancellations: Orders cannot be modified or cancelled once placed.

For any questions, our customer care team is happy to assist at care@gaurikohli.com

Looking forward, we aspire to make returns and exchanges even more seamless, while staying true to our mission of ethical luxury.

If you wish to return or exchange a piece, simply email our customer care team at care@gaurikohli.com . We’ll be delighted to guide you through the process and ensure your experience is as seamless and stress-free as possible. In the future, we look forward to introducing an even simpler online return portal to make the process easier than ever.

We take the utmost care in preparing every order, but in the rare event that an item arrives damaged or incorrect, please reach out to our customer care team at care@gaurikohli.com

To help us assist you without delay, we kindly ask that you notify us within 5 days of delivery and include photos of the item along with any details you can provide. If the shipping box shows signs of damage, please also share a photo of the packaging. This ensures we can resolve the matter swiftly and deliver the flawless GAURI KOHLI experience you deserve.

Once your return is received, please allow 10–14 business days for processing. As soon as your item has been inspected and your refund initiated, you’ll receive an email confirmation from us. From that date, the refund amount will reflect in your original payment method within 3–5 business days, depending on your bank or card provider.

We appreciate your patience during this process and remain committed to ensuring your experience with GAURI KOHLI is seamless from start to finish. Looking ahead, we are working towards offering faster refund processing times to make your shopping journey even more effortless.

Every GAURI KOHLI piece is lovingly handcrafted in India by master artisans who carry forward centuries-old traditions of design and craftsmanship. Each creation reflects a dialogue between heritage and modernity—timeless techniques reimagined for contemporary living, bringing artistry and soul into your home.

As we continue to grow, we aspire to deepen our collaborations and expand our reach to even more artisan communities, preserving heritage while shaping the future of ethical luxury.

At GAURI KOHLI, we believe materials are the soul of design. Our collections are crafted from premium marble, onyx, travertine, brass, wood, fine textiles, and other responsibly sourced elements—each chosen for its timeless beauty and enduring quality. Every piece is created not only to enhance your living spaces but to be cherished for years to come.

As part of our evolution, we continue to explore innovative and sustainable material choices that align with our ethos of ethical luxury and mindful living.

To preserve the natural beauty of your GAURI KOHLI marble or onyx accents, gently wipe them with a soft, damp cloth after use. Avoid harsh cleaners or acidic substances, as these may damage the stone’s delicate surface. For longevity, never place natural stone items in a dishwasher or microwave—treat them as you would any timeless treasure, with care and intention.

Our textiles are crafted in small batches by skilled artisans, designed to bring both comfort and character into your home. Caring for them with intention not only preserves their beauty but also honors the craftsmanship behind each piece. Vacuum rugs regularly and spot-clean spills as soon as they occur. For a deeper refresh, professional dry cleaning is recommended. Pillows and throws may be dry-cleaned or gently hand-washed, depending on the fabric, to maintain their texture and softness.

Yes. At GAURI KOHLI, sustainability is at the heart of our design philosophy. We thoughtfully reclaim and repurpose materials to create timeless pieces with a lighter footprint. This includes:

• Reclaimed woods from old boats, doors, and architectural elements

• Marble and stone offcuts transformed into elegant home accents

• PET yarn spun from recycled plastic bottles, woven into rugs and textiles

• Recycled metals given new life in décor and barware

• Natural cottons, wools, and jutes sourced responsibly for pillows, throws, and rugs

Each material is chosen not only for its beauty and durability, but also for its ability to reduce waste and preserve artisanal traditions. In this way, every GAURI KOHLI creation becomes a reflection of ethical luxury—designed to honor the planet while elevating your living spaces.

We continue to explore innovative eco-conscious materials and methods, pushing sustainable design forward while staying true to our heritage of craftsmanship.

At GAURI KOHLI, every collection begins with people. We partner directly with artisan groups across India, ensuring fair wages, safe working conditions, and ethical production practices. By working hand in hand with these skilled craftspeople, we help preserve centuries-old techniques—from marble carving to handloom weaving—while creating opportunities for sustainable livelihoods.

Beyond commerce, our commitment is to celebrate heritage and nurture human connection, so that every GAURI KOHLI piece carries not only beauty, but also a story of empowerment and ethical luxury.

At GAURI KOHLI, we are committed to making our packaging as thoughtful as the pieces it protects. While some non-biodegradable materials are still in use today, we are actively working to transition toward more eco-friendly solutions. Wherever possible, we already use recyclable and reusable materials, and we are continuously exploring new ways to minimize our environmental footprint.

Our goal is to evolve into packaging that reflects both sustainability and elegance—ensuring every GAURI KOHLI delivery is a true expression of ethical luxury.

At GAURI KOHLI, we believe that luxury and responsibility go hand in hand. That’s why every order is shipped from the U.S. warehouse closest to you. By shortening travel distances, we minimize carbon emissions while ensuring your pieces arrive quickly and with care. It’s our way of bringing timeless design to your home with a lighter footprint on the planet.

Yes. We proudly partner with both independent boutiques and leading retailers, as well as designers and trade professionals, by offering exclusive wholesale pricing. Our curated wholesale collection is available through Faire, or you may connect with us directly at trade@gaurikohli.com
for personalized support.

Each partnership—whether with a small specialty shop or a global retail name—is designed to be seamless and profitable, reflecting our commitment to bringing ethical luxury into homes and stores across the world.

Yes. All GAURI KOHLI wholesale and retail orders are shipped directly from our network of U.S. warehouses, ensuring fast fulfillment and eliminating international delays. For our retail partners, this means consistent stock availability, shorter lead times, and the confidence of knowing your orders will arrive swiftly and reliably.

It’s our way of combining artisan-crafted collections with the efficiency today’s retailers and customers expect—delivering timeless craftsmanship with modern efficiency.

Absolutely. At GAURI KOHLI, we value our collaborations with interior designers and design professionals. We offer exclusive trade pricing along with dedicated support to help bring your vision to life. Whether styling a private residence, a boutique space, or a large-scale project, our artisan-crafted collections are designed to complement your creative expression with timeless, ethical luxury.